000-428
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IBM Certified Specialist System z Technical Support V3 : 000-428 Exam
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1. Evaluate and Establish Customer Environment and Plans
Evaluate and Establish Customer Environment and Plans
Evaluate and document current customer environment (i.e. equipment, software, staff usage, satisfaction, need for change and growth)
Describe System z features, architectural advantages relevant to customer environment and plans. Contrast with current customer environment and competitive offerings at a level consistent with the customer audience. These features include:
z10 and commonly occurring previous versions of System z models, related software and middleware.
Specialty engines (i.e. ? IFL, zIIP. zAAP, ICF) use and benefits
Models (i.e. -Business Class, Enterprise Class)
Permanent and temporary capacity offerings (i.e. ? CoD, Capacity Provisioning)
Security offerings (i.e. ? Crypto, TKE, Tivoli offerings)
Storage products and storage management options for z/OS and z/Linux
I/O options (e.g. ? Infiniband, ICB-4, FICON)
Performance Improvements (e.g. – HiperDispatch)
Modernization of legacy applications (e.g. ? Rational Rapid Application Development Tools)
Systems management
Software pricing options under z/OS and z/Linux
Identify opportunities (i.e. Data Warehousing, SOA, Business Resilience, virtualization, and workload consolidation). Solve customer business problems using tools, methods and processes including:
Benchmarks
Capacity planning tools
Financial modeling tools
TechLine
2. Apply Information /Installation Planning / Migration Considerations +
2. Apply Information /Installation Planning / Migration Considerations
Create accurate including configuration for hardware; identify software, and services based upon the needs and expectations of the customer. Consider physical site requirements
Identify areas of risk, discuss with customer, relevant business partner(s), and IBM team.
Create a mutually developed implementation plan with the customer.
Establish mutually agreed post installation support plan.
Describe and perform Solution Assurance Review using SAPR process.
3. Installation and Post Install Support
Installation and Post Install Support
Ensure implementation plan is executed per requirements (including all necessary vendors, business partners, and IBM team groups)
Ensure the customer expectations have been met
Course title: zSeries Software Top Gun
Course duration: 4.5 day(s)
Course number:
Abstract: This is a high-energy class which focuses on IBM’s zSeries software. Students will learn how to sell the value customers receive from zSeries software, and how our value differentiates this platform from others in the marketplace today. The software we sell today on zSeries addresses new applications as well as the traditional environment. Both environments will be covered in zSeries Software Top Gun. Because the zSeries software business is extremely competitive, a discussion of competition will be woven throughout all presentations. Students will learn the steps necessary to lead their customers from a legacy environment to a zSeries on demand environment. Students will bring sales opportunities to class and will develop win plans utilizing cross selling techniques. Upon completion students will use skills received in this class to drive additional zSeries software revenue.
Course title: zSeries Hardware Top Gun
Course duration: 4.5 Days
Course number:
Abstract: This four and one half day sales class covers the entire spectrum of Large Systems products, sales strategies, solutions, and competition. It is the foundation course for developing Level-4 product and solutions sales skills. Even highly-skilled people will learn a great deal and find the class to be an excellent product and competitive update. It is also useful in preparing for the zSeries certification test.
Web Resource
IBM System z technical training paths
Choose the specific training path for the skill or certification you want to explore.