642-162
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642-162 IPCCX
IP Contact Center Express Implementation Exam
Last day to test March 16, 2008
Exam Number: 642-162
Associated Certifications: IP Contact Center Express Specialist
Duration: 75 minutes (65-75 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. Candidates can prepare for this exam by taking the Cisco Unified Contact Center Express Deployment (UCCXD) course. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express 4.x software and hardware
Describe the process to configure Unified Contact Center Express 4.x software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express 4.x Application Editor
Describe the process of provisioning Unified Contact Center Express 4.x applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express 4.x user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express 4.x
Identify process and tools available for monitoring system operations in Unified Contact Center Express 4.x
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
Recommended Training
Unified Contact Center Express and Unified IP IVR Deployment (UCCXD) v1.0 is the recommended training for this exam.
Courses listed are offered by Cisco Learning Partners, the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the Global Learning Partner Locator for a Cisco Learning Partner near you.
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