642-426

642-426 TUC
Troubleshooting Unified Communications

Exam Number: 642-426
Associated Certifications: CCVP
Duration: 90 minutes (54 questions)
Available Languages: English
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Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The 642-426 Troubleshooting Unified Communications (TUC) exam is the exam associated with the CCVP certification. Candidates can prepare for this exam by taguide Troubleshooting Cisco Unified Communications (TUCv1.0) course. The exam will certify that the successful candidate has the knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The exam addresses hands-on experience in configuring, deploying, and troubleshooting Unified Communications solutions. Topics covered include (see Claims and Components attached).

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
Describe the steps that can be used to identify a problem with a given unified communication system
Identify tools that can be used to identify and isolate problems
Correlate events (using traces, logs, and monitoring tools to identify the problem)
Parse and interpret trace logs and system logs

Troubleshoot call setup issues
Troubleshoot PSTN call setup issues
Troubleshoot intersite call setup issues
Troubleshoot intrasite call setup issues

Troubleshoot registration issues
Troubleshoot issues with endpoint registration
Troubleshoot issues with gateway registration
Troubleshoot issues with gatekeeper registration

Troubleshoot database issues
Troubleshoot database replication issues in CallManager 4.x
Troubleshoot database replication issues in CallManager 5.x
Troubleshoot 3rd party LDAP synchronization issues

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Troubleshoot application issues
Troubleshoot voicemail integration
Troubleshoot CTI integration issues
Troubleshoot IP phone XML services

Troubleshoot media resources
Troubleshoot music on hold
Troubleshoot conference bridges
Troubleshoot transcoders
Troubleshoot MTP

Troubleshoot voice quality issues
Troubleshoot echo
Troubleshoot dropped calls
Troubleshoot audio quality issues

Troubleshoot security issues
Troubleshoot authentication issues
Troubleshoot certificate issues

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