646-223 UCXAM

Unified Communications Express AM
Exam Number: 646-223
Duration: 60 minutes 45-55 questions
Available Languages: English
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Exam Description Exam Topics
Exam Description

The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.
Exam Topics

The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Develop business requirements for a Unified Communications SMB customer

* Qualify an opportunity with an SMB customer
* Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
* Identify SMB customer needs/pain points from responses to probing questions
* Identify appropriate responses to typical SMB customer objections
* Identify the lifecycle services required to support Express solution deployment and management
* Identify the individuals influencing the Express product decision-maguide process

Describe the value of convergance in Cisco Unified Communications Express solutions

* Describe the benefits of a converged solution in an SMB customer environment.
* Describe the market trends pushing converged solutions in an SMB customer environment
* Describe how solutions can leverage SMB customers’ existing infrastructure
* Describe how solutions can simplify SMB customers’ operations

Describe the capabilities of Unified Communications Express solutions

* Describe the functions of various UC Express Products/Systems
* Describe the differences between Unified Communications Manager and Unified Communications Manager Express
* Describe the features and functionality of UC Express Endpoints — include XML as an endpoint feature
* Describe the features and functionality of Unified Communications Manager Express and Unity Express
* Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
* Identify Unified Communications Express Management tools
* Describe the features, advantages, methods and benefits of security in a Cisco Unified
* Communications Express Solution

Describe the value propositions of Unified Communications Express solutions

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* Describe how UC Express solutions can increase employee productivity
* Describe how Cisco Unified Communications Express improves customer responsiveness
* Describe how Cisco Unified Communications Express can enable a collaborative business environment
* Describe the ROI gains realized by a Cisco Unified Communications Express solution
* Identify the unique advantages of Cisco’s UC Express solutions over the competition – converged infrastructure, network services, et
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1. An account manager is meeting with a customer who is interested in a Cisco IP Communications solution. The

customer needs to support a variety of analog devices, voice mail, auto attendant, and 200 users. Which solution should the account manager discuss with this customer?
A. a full Cisco CallManager solution

B. a full Cisco CallManager solution with Cisco Unity

C. Cisco CallManager Express

D. Cisco CallManager Express with Cisco Unity Express

2. One of your potential customers has concerns about choosing a Cisco IP Communications solution because, according to the competition, IP telephony solutions cost more than they are worth. Which strategy would be most appropriate to defuse this concern?
A. Unlike traditional office environments where voice and data are separate, Cisco IP Communications supports the idea of a converged network where the telephony and IP components are integrated.
B. An IP-enabled PBX inevitably reaches a point called the golden phone, at which an addition requires more than just a phone. In fact, it requires a card to support the phone, and possibly a new shelf of a cabinet to house the card. These upgrades end up being very costly and offer the customer no flexibility to implement nonproprietary
solutions in the future.

C. With low operating and capital costs, a Cisco IP Communications deployment will pay for itself in 18 months

on average and will provide an average annual savings per user of US$334. The drivers of the ROI are determined

by the unique network circumstances of the customer, such as the speed of migration, the remaining life on the

PBX, and the extent of the data upgrade.

D. Cisco IP Communications solutions are based on tested and verified designs that ensure rapid ROI. Cisco or its

IP telephony specialized channel partners can also customize these solutions to meet business demands and realize cost savings resulting from existing equipment or applications.

Questions and Answers : 101 Q&As Updated: October 30th , 2008 Price: $125.99 $99.99
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