70-272

Preparation Guide for Exam 70-272
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Published: August 8, 2006

Exam News
Exam 70-272 became available February 4, 2004.

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user

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