70-623

Preparation Guide for Exam 70-623
PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
Updated: February 26, 2008

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Exam news
This Microsoft Certified Professional (PRO) exam was released in May 2007.

Audience profile
Candidates for Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians are IT professionals who typically work as Consumer Support Technicians (CSTs).

Candidates must have experience with a wide range of desktop operating systems, desktop applications, and mobile devices, and experience with network, virus, malicious software (malware), and hardware support issues.

Candidates for this exam should have experience implementing, administering, and troubleshooting desktop operating systems in stand-alone or small home-network environments.

Credit toward certification
When you pass Exam 70-623 PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians, in conjunction with passing Exam 70-620: TS: Windows Vista, Configuring, you complete the exam requirements for the following certification:

• Microsoft Certified IT Professional (MCITP): Consumer Support Technician

Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills measured” section.

Classroom training Microsoft E-Learning Microsoft Press books Practice tests
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days)

Course 5119: Supporting the Windows Vista Operating System and Applications (two days)
Collection 5366: Maintaining and Troubleshooting Computers Running Windows Vista (12 hours)

Collection 5372: Deploying Windows Vista Desktop Images and Applications (14 hours)

Collection 5379: Supporting Windows Vista for the Consumer Support Technician (10 hours)

Upgrade path:
Collection 5104: Upgrade Skills to Support Windows Vista Consumers (12 hours)
MCITP Self-Paced Training Kit (Exam 70-623): Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians (ISBN: 0-7356-2423-2)
MeasureUp (measureup.com)

Self Test Software (selftestsoftware.com)

Microsoft online resources
• Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.

• Windows Vista – Learning Portal: Find special offers and information on training and certification.

• Product information: Visit the Windows Vista Web site for detailed product information.

• Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.

• TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.

Skills measured
This exam measures your ability to accomplish the technical tasks listed in the following table.

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KEY: = The course includes material to prepare you for this task. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course provides a general introductory overview of this task. You will need to supplement the course with additional work.
Skills measured by Exam 70-623 Course 5118 Course 5119
Install and Upgrade Windows Vista
Evaluate potential upgrade environments.

Prepare to install Windows Vista.

Troubleshoot and resolve installation issues.

Troubleshoot and resolve post-installation issues.

Post-Installation: Customize and Configure Settings
Configure Sidebar.

Configure Windows Aero.

Customize and configure user accounts.

Evaluate user requirements and recommend, set up, and configure appropriate applications.

Evaluate user’s system and recommend appropriate settings to optimize performance.

Configure Windows Vista Security
Configure Windows Security Center.

Configure firewalls.

Configure Windows updates.

Configure Windows Defender.

Configure parental controls.

Configure Internet Explorer 7.

Configure user account control.

Protect data.

Configure, Troubleshoot, and Repair Networking
Configure and troubleshoot network protocols.

Configure and troubleshoot network services on the client.

Configure and troubleshoot Windows Vista by using the Network and Sharing Center.

Configure and troubleshoot wireless networking.

Troubleshoot file and print sharing.

Configure Media Center.

Install, Configure, and Troubleshoot Devices
Connect peripherals to Windows Vista.

Install, configure, and troubleshoot mobile devices.

Install, configure, and troubleshoot digital cameras and camcorders.

Install, configure, and troubleshoot media devices.

Install, configure, and troubleshoot printers, fax machines, and copy devices.

Troubleshoot and Repair Windows Vista
Diagnose a specified issue.

Repair a corrupted operating system.

Remove malicious software from a client system.
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