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Exam 74-674:
Delivering Business Value Planning Services
Published: October 14, 2008
Language(s): English
Audience(s): IT Professionals
Technology: 2007 Microsoft Office system
Type: Proctored Exam
Overview Skills Measured Preparation Materials Community
About this Exam
This exam has a Case Study format.
Audience Profile
Candidates for this exam are professional services consultants and employees of Microsoft partners who document, analyze, and make recommendations for improvements to business processes for customers who use Microsoft Office system technologies. Candidates should have at least one year of business analysis experience. Candidates should be familiar with documenting business processes by using business modeling tools. Candidates must have a basic understanding of Office System solutions such as enterprise content management, business intelligence, unified communications, and enterprise project management. Candidates should be familiar with business process reengineering concepts.
Credit Toward Certification
When you pass Exam 74-674: Delivering Business Value Planning Services, you complete the requirements for the following certification(s):
Microsoft Achievement
Exam 74-674: Delivering Business Value Planning Services: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.
The percentages indicate the relative weight of each major topic area on the exam.
Preparing For and Scoping an Engagement with a Customer. (16 percent)
Validate the availability of Software Assurance (SA) deployment services benefits.
This objective may include but is not limited to: determining whether the customer has SA; determining how many days the customer is eligible for; determining current licensing
Identify decision makers.
This objective may include but is not limited to: identifying business decision makers and technical decision makers; process owners
Identify business processes to be targeted by this service.
This objective may include but is not limited to: facilitating a discussion with the customer about problems that they are currently having; brainstorming business processes that need improvement
Define tasks based on customer requirements.
This objective may include but is not limited to: deliverables based on length of engagement; focus on planning and design vs. implementation
Analyzing and Documenting the Current State of a Business Process (24 percent)
Gather business process information.
This objective may include but is not limited to: preparing a set of interview questions for each role in the process; interviewing key stakeholders about steps in the business process; identifying technology used in the business process
Create a current state business process diagram.
This objective may include but is not limited to: review existing documentation; work activities; cycle times; task sequencing; role assignments; supporting documents for diagram
Document the current technology infrastructure.
This objective may include but is not limited to: review existing documentation; analyze data collected during interviews; capacity that existing infrastructure can support; technology skill level of process users; software applications and versions deployed; analyzing which technologies support each step in the process
Identify the business impact of problems in the current process.
This objective may include but is not limited to: problems and/or impacts of current state; cost information per process task
Optimizing a Business Process by Using Office System Solutions (30 percent)
Recommend Office system

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