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Exam 74-675:
Microsoft Response Point, Configuring
Published: October 23, 2008
Language(s): English
Audience(s): IT Professionals
Technology: Microsoft Office Communications Server 2007
Type: Proctored Exam
Overview Skills Measured Preparation Materials Community
About this Exam
This exam validates the skills needed to successfully deploy Microsoft Response Point products and services.
Audience Profile
Candidates for this exam are Microsoft Value Added Resellers and Partners who sell and deploy Microsoft Response Point products and services. The successful candidate will be familiar with Response Point core system features and functionality that are independent of Original Equipment Manufacturer (OEM) implementation. In addition, the successful candidate must be familiar with general telecommunications industry terms that are used in pre-sales conversations with customers as well as Response Point integrated solutions with Microsoft Office and supported Microsoft operating systems. The successful candidate will also have basic network skills such as working with DHCP and TCP/IP.
Credit Toward Certification
When you pass Exam 74-675: Microsoft Response Point, Configuring, you complete the requirements for the following certification(s):
Microsoft Achievement
Exam 74-675: Microsoft Response Point, Configuring: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.
The percentages indicate the relative weight of each major topic area on the exam.
Understanding Response Point Concepts
Identify Response Point hardware components.
This objective may include but is not limited to: hardware components such as the Response Point Base Unit, Phone, and Analog Telephone Adapter (ATA) devices
Identify Response Point software components and functionality.
This objective may include but is not limited to: Response Point Administrator and Response Point Assistant, and Response Point base unit software
Identify supported voice services and functionality.
Identify Response Point features.
This objective may include but is not limited to: product features such as click-to-call, call status, and call history; identify tasks you can perform from Response Point button, or Blue button; identify Response Point Assistant features; identify Response Point Administrator features
Identify Response Point target market.
Identify telephony industry terms.
This objective may include but is not limited to: the basic terms the seller must understand and the differences between them: PSTN, VoIP, SIP, FXo, FXs, DID, ITSP, QoE, QoS, POE, and ATA
Administering Response Point
Configure the phone system.
This objective may include but is not limited to: add a phone; add a user; add a voice service; upgrade the Response Point system devices and software
Configure base unit settings.
This objective may include but is not limited to: configure the e-mail server; configure e-mail and voice mail integration; parked call music; paging
View reports.
This objective may include but is not limited to: call history reports and diagnostic reports
Configure call routing.
This objective may include but is not limited to: configure AutoAttendant; configure external access
Integrate Response Point with Microsoft Small Business Server (SBS).
Configure OEM devices.
This objective may include but is not limited to: connect base unit to network; connect phone devices; connect PSTN gateway; configure DHCP server
Back up and restore the Response Point system.
This objective may include but is not limited to: restore with or without voice mail
Performing End-User Tasks
Perform end-user tasks by using Response Point Assistant.
This objective may include but is not limited to: configure user identity; import contacts; configure call forwarding preferences; voice mail to e-mail; click to call; configure voice mail; voice mail greeting; recorded name
Perform end-user tasks by using Response Point button, or Blue button.
This objective may include but is not limited to: voice dialing; transfer call; call parking, or hold park and retrieve; Help
Performing Administrative and End-User Troubleshooting Tasks
Perform administrative troubleshooting tasks by using Response Point Administrator.
This objective may include but is not limited to: Diagnostic Reports
Perform end-user troubleshooting tasks by diagnosing network or device errors.
Perform administrative troubleshooting tasks by using Response Point USB utilities.
This objective may include but is not limited to: Reset Password, Reset System, View Diagnostic Reports
Preparation Tools and Resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills Measured” tab.
Classroom Training
There is no classroom training currently available.
Microsoft E-Learning
There is no Microsoft E-Learning training currently available.
Microsoft Press Books
There are no Microsoft Press books currently available.
Practice Tests
There are no practice tests currently available.
Have Questions?
For advice about training and certification, connect with peers:
Visit the training and certification forum
For questions about a specific certification, chat with a Microsoft Certified Professional (MCP):
Visit our MCP newsgroups
To find out about recommended blogs, Web sites, and upcoming Live Meetings on popular topics, visit our community site:
Visit the Microsoft Learning community
Overview
About this Exam
This exam validates the skills needed to successfully deploy Microsoft Response Point products and services.
Audience Profile
Candidates for this exam are Microsoft Value Added Resellers and Partners who sell and deploy Microsoft Response Point products and services. The successful candidate will be familiar with Response Point core system features and functionality that are independent of Original Equipment Manufacturer (OEM) implementation. In addition, the successful candidate must be familiar with general telecommunications industry terms that are used in pre-sales conversations with customers as well as Response Point integrated solutions with Microsoft Office and supported Microsoft operating systems. The successful candidate will also have basic network skills such as working with DHCP and TCP/IP.
Credit Toward Certification
When you pass Exam 74-675: Microsoft Response Point, Configuring, you complete the requirements for the following certification(s):
Microsoft Achievement
Exam 74-675: Microsoft Response Point, Configuring: counts as credit toward the following certification(s):
Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.
Skills Measured
Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.
The percentages indicate the relative weight of each major topic area on the exam.
Understanding Response Point Concepts
Identify Response Point hardware components.
This objective may include but is not limited to: hardware components such as the Response Point Base Unit, Phone, and Analog Telephone Adapter (ATA) devices
Identify Response Point software components and functionality.
This objective may include but is not limited to: Response Point Administrator and Response Point Assistant, and Response Point base unit software
Identify supported voice services and functionality.
Identify Response Point features.
This objective may include but is not limited to: product features such as click-to-call, call status, and call history; identify tasks you can perform from Response Point button, or Blue button; identify Response Point Assistant features; identify Response Point Administrator features
Identify Response Point target market.
Identify telephony industry terms.
This objective may include but is not limited to: the basic terms the seller must understand and the differences between them: PSTN, VoIP, SIP, FXo, FXs, DID, ITSP, QoE, QoS, POE, and ATA
Administering Response Point
Configure the phone system.
This objective may include but is not limited to: add a phone; add a user; add a voice service; upgrade the Response Point system devices and software
Configure base unit settings.
This objective may include but is not limited to: configure the e-mail server; configure e-mail and voice mail integration; parked call music; paging
View reports.
This objective may include but is not limited to: call history reports and diagnostic reports
Configure call routing.
This objective may include but is not limited to: configure AutoAttendant; configure external access
Integrate Response Point with Microsoft Small Business Server (SBS).
Configure OEM devices.
This objective may include but is not limited to: connect base unit to network; connect phone devices; connect PSTN gateway; configure DHCP server
Back up and restore the Response Point system.
This objective may include but is not limited to: restore with or without voice mail
Performing End-User Tasks
Perform end-user tasks by using Response Point Assistant.
This objective may include but is not limited to: configure user identity; import contacts; configure call forwarding preferences; voice mail to e-mail; click to call; configure voice mail; voice mail greeting; recorded name
Perform end-user tasks by using Response Point button, or Blue button.
This objective may include but is not limited to: voice dialing; transfer call; call parking, or hold park and retrieve; Help
Performing Administrative and End-User Troubleshooting Tasks
Perform administrative troubleshooting tasks by using Response Point Administrator.
This objective may include but is not limited to: Diagnostic Reports
Perform end-user troubleshooting tasks by diagnosing network or device errors.
Perform administrative troubleshooting tasks by using Response Point USB utilities.
This objective may include but is not limited to: Reset Password, Reset System, View Diagnostic Reports
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74-675 Exam Prep
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