HP0-286

HP Certified Professional

HP OpenView ServiceCenter 6.x (HP0-286)

Exam Preparation Guide

Purpose of the Exam Prep Guide

The intent of this guide is to set expectations about the content and the context
of the exam and to help candidates prepare for the exam. In this guide, you will find recommended HP training courses, reference and study material to help you achieve a successful passing score.

Studies conducted by HP and Prometric show that a combination of course attendance and self-study maximizes the likelihood of passing the exam on the first attempt.

Audience

This exam is for technical professionals with at least 3 months of on the job experience. Examples of job roles:

HP OpenView Authorized Partners

Support Engineers

Implementation Consultants

Certification Requirements

This HP OpenView ServiceCenter 6.x exam is one of the core requirements to be certified as an AIS in HP OpenView Consolidated Service Desk (2006).

Prerequisites

ITIL Foundations Certification

Exam Details

At the beginning of the exam, you will be asked to answer several survey questions. The survey questions are designed to assist the exam development team in accurately profiling test results and to improve future exams.

The following are details about the exam:

Number of items: 75

1

HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide

Item types: multiple choice

Time commitment: 120 minutes

Passing Score: 70 percent

Reference Material: No on-line or hard copy reference material will be allowed at the testing site.

Comments on the Exam

During the exam, participants can make specific comments about the items
(i.e., accuracy, appropriateness to audience, etc). HP welcomes these comments as part of our continuous improvement process.

Exam Content

The following testing objectives represent the specific areas of content covered
in the exam. Use this outline to guide your study and to check your readiness for the exam. The exam measures your understanding of these areas.

Objective
1.0 Describe basic concepts and market differentiators

2.0 Explain and recognize the fundamental ServiceCenter architecture

3.0 Perform the prerequisite steps needed to implement a
ServiceCenter solution

Donwload Free PassGuide Braindumps-The Most Realistic Practice Questions and Answers,Help You Pass any Exams

4.0 Install, configure, setup and maintain the ServiceCenter product

5.0 Performance-tune and optimize the solution

6.0 Perform troubleshooting and repair of ServiceCenter

7.0 Operating the ServiceCenter solution

8.0 Perform administrative and operational tasks

Recommended Training and Study References

This section lists training courses and documents that can help you acquire a majority of the knowledge and skills needed to pass the exam. You must also gain the practical experience outlined in this guide.

2

HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide

You are not required to take the courses listed in this section. However, HP
strongly recommends that you attend the classes, participate in class labs, and thoroughly review all course material and documents before taguide the exam, even if you believe you have sufficient on-the-job experience.

Instructor-Led Training

Use the information in this guide and the practical experience you have gained
to determine your need for the instructor-led training.

Title Course Number How to Enroll
CUSTOMERS:

HP OpenView ServiceCenter 6.x Introduction

HP OpenView ServiceCenter 6.x Essentials

HP OpenView ServiceCenter 6.x Tailoring

HP OpenView ServiceCenter Systems Administration

PARTNERS:

HP OpenView Service Center 6.x Introduction

HP OpenView ServiceCenter Systems Administration

HE420AAE

HE421S HE422S

HE418AAE

HE420AAE

HE418AAE

Refer to your regional websites for local training information

Other Reference Material

Title Order Number Source
HP OpenView
ServiceCenter 6.x Product Manuals are provided with the
ServiceCenter 6.x products and can also be

3

HP0-286 HP OpenView Service Center 6.x Exam Preparation Guide

Product Manuals

ServiceCenter 6.x
KnowledgeBase

ServiceCenter 6.x
WhitePapers

downloaded at:

http://support.peregrine.com

http://support.peregrine.com

http://support.peregrine.com

Exam Registration
For information about exam registration, click here.

Sample Test Items

The following examples represent the types of items and question formats that you could see on the exam. These are generic samples and do not reflect the content being tested.

1. Which planet is closest to the Earth? A. Mars
B. Pluto

C. Venus

D. Saturn

2. Which planets are

PassGuide Cisco Exams Questions & Training Materials

1. Free HP0-310
2. Free HP2-893
3. Free HP0-311
4. Free HP0-525
5. Free HP0-526
6. Free HP0-336
7. Free HP0-M15
8. Free HP0-753
9. Free HP1-311
10. Free HP1-243
11. Free HP0-S01
12. Free HP0-451