Cisco CRSD Training IPCC Express and IP-IVR Deployment
- Monday, June 2, 2008, 1:26
- Exam Topics
- 463 views
- Add a comment
Cisco IPCC Express Edition training meets the needs of departmental enterprise branch or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. Designed for formal and informal contact centers IPCC Express delivers sophisticated call routing contact management and administration features. This critical hands-on course is appropriate for any Systems Engineers Cisco AVVID Partners and Cisco customers who will be charged with deploying the Customer Response Solutions (CRS) product. This course ensures students possess the hands-on experience necessary and secures the knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of IP IVR and IP ICD as a contact center solution. Upon course completion students will master many critical tasks including planning installation configuration troubleshooting and application creation.
Training Audience
This course is appropriate for any Systems Engineers Cisco AVVID Partners and Cisco customers who will be charged with deploying the Customer Response Solutions (CRS) product.
Participants Will Learn
Troubleshoot the CRS installation and workflows.
Develop contact center applications to distribute calls based on caller input agent skills or call priorities.
Build workflow applications to answer incoming calls access databases respond to spoken instructions generate email contacts harness VXML capabilities and speak text information.
Conduct the proper configuration of all CRS components.
Conduct the installation of all components of CRS to include the operating systems CRS applications and client tools such as the Cisco Application Editor.
Design and plan a contact center implementation of CRS to include IP IVR and IP ICD.
Training Objectives
IPCC Express and IP-IVR Deployment (CRSD)
CRS Overview
CRS Installation and Configuration
CRS Application Editor
Basic Steps
Caller Input
Database Access
Logical Operations
Caller Transfer
Java Objects
Enhanced Workflow Steps
Automatic Speech Recognition
Text-to-Speech
Email Contacts
ICD Overview and Configuration
ICD Operations Lab
Session Management
Reports
VXML and Voice Browser
Hands-On Labs
Play Greeting
CRA Server Installation
CRA Editor Installation
Get Zip Code
Get Physician Type
DSN and Database Configuration
Speak Physician
Match Count
Implement Delays and Caller Prompt
Implement Retries
Build a Subflow
In-Out Hours
Holiday Check
Enable ASR for Locator
Implementing TTS
Create and Send Email
Add Email Functions to the Locator Application
|
Type |
Exam Bible | New Questions & Answers |
Latest Updated |
Download link |
| All Certbible 's Exam Dumps |
597 |
1 days ago | Available |
PassGuide Training Materials & Practice Tests
About the Author
Free Certification Exam Download has written 10018 stories on this site.
If you have any doubts about legality of content or you have another suspicions, feel free to contact us:CertGuard@Gmail.com
Write a Comment
Gravatars are small images that can show your personality. You can get your gravatar for free today!
