Cisco UCSE Training Unified Communications System Engineer
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Cisco ® Unified Communications for System Engineer UCSE training covers all of the topics necessary for the proper installation, configuration, operation and maintenance of a Cisco ® Unity 4.1 system in either a stand-alone voice mail or unified messaging environment. UCSE provides best practice information for installation, upgrades, and technical level system set up. Students completing UCSE after UCSA will not only be extremely competent unified messaging engineers, they will also be well prepared for the Cisco ® Unity System Engineer exam.
Training Prerequisites
Students enrolled in this course should possess experience with Cisco ® networking and possess a CCNA certification or the equivalent knowledge and experience. To benefit fully from this course, students should also have knowledge of Windows 2000, XP, Exchange 2000/2003 or the Lotus Domino messaging environment, and knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (CallManager preferred). Successful completion of the following courses (or equivalent experience) is strongly recommended:
Microsoft for Cisco ® Voice (MSCV)
CCNA Certification
Cisco ® IP Telephony (CIPT)
Course includes
Outline Cisco ® Unified Communications System Engineer (UCSE) Training
Course 1: An Overview of a Cisco Unified Communications System
Lesson 1: Understanding Cisco Unity
Lesson 2: Describing Cisco Unified Communications Integrations
Lesson 3: Understanding Cisco Unity Standard User Features
Lesson 4: Describing Cisco Unity Standard User Features
Lesson 5: Describing Optional Cisco Unity Features
Lesson 6: Understanding Cisco Unity Express
Course 2: Cisco Unity Connection
Lesson 1: Cisco Unity Connection Overview
Lesson 2: Positioning Cisco Unity Connection
Lesson 3: Cisco Unity Connection Telephone Integration
Lesson 4: Cisco Unity Connection Standard Features
Lesson 5: Cisco Unity Connection Optional Features
Lab: Site Information and Port Settings
Lab: Set System Schedule
Lab: Configure the Operator Call Handler
Course 3: Cisco Unified Communications General Setup
Lesson 1: Using Cisco Unity
Lesson 2: Using the Cisco Unity Administrator
Lesson 3: Cisco Unity Setup
Set Account Policy
Lab: Create a New Class of Service
Lab: Create a Public Distribution List
Lab: Create a Subscriber Template
Lab: Adding and Deleting Subscribers
Lab: Building the First Call Handler
Lab: Building a Call Handler that Transfers
Lab: Building a Call Handler that Uses Caller Input
Lab: Building an Interview Handler
Lab: Building Call Handlers
Lab: Set Notification Part I
Lab: Set Notification Part 2
Course 4: Cisco Unified Communications Subscribers: A Complete Reference
Lesson 1: Cisco Unity Global Subscriber Settings
Lesson 2: Cisco Unity Subscriber Accounts and Settings
Lesson 3: Using Call Handlers and Interview Handlers Systems
Module 5: Cisco Unified Communications System Monitoring and Maintenance
Lesson 1: Cisco Unified Communications System Monitoring
Lesson 2: Cisco Unified Communications System Maintenance
Lesson 3: Cisco Unified Communications System Reporting
Course 6: Cisco Unified Communications System Hardware
Lesson 1 Defining Cisco Unified Communications Server Hardware
Lesson 2 Understanding Cisco Unified Communications Voice Boards
Course 7: Cisco Unified Communications System Software Installation
Lesson 1 Defining Cisco Unified Communications Architecture andSoftware
Lesson 2 Installing Cisco Unified Communications Software
Lesson 3 Upgrading Cisco Unified Communications Software
Lab: Installing Unity I
Lab: Installing Unity II
Course 8: Cisco Unity Connection Overview
Lesson 1 Defining Cisco Unity Connection Server Hardware
Lesson 2 Defining Cisco Unity Connection Architecture and Software
Course 9: Cisco Unified Communications Integrations
Lesson 1 Defining Cisco Unity Connection Server Hardware
Lesson 2 Defining Cisco Unity Connection Architecture and Software
Course 10: Cisco Unified Communications Networking
Lesson 1 Describe the requirements for interoperability and the basic steps needed to configure SMTP networking
Lesson 2 Describe how Cisco Unity uses VPIM networking to deliver voice, fax, and text messages over the Internet
Lesson 3 Describe how Cisco Unity uses AMIS networking protocol to transfer voice messages between AMIScompliant servers
Lesson 4 Describe how Cisco Unity uses Bridge networking to deliver messages between Cisco Unity and mail servers in an Octal network
Lab: Setting up SMTP Connector
Module 11: Cisco Unified Communications Maintenance and Utilities
Lesson 1 Cisco Unity Administration Tools
Lesson 2 Cisco Unity Audio Management Tools
Lesson 3 Cisco Unity Diagnostic Tools
Lesson 4 Cisco Unity Switch Integration Tools
Lesson 5 Disaster Recovery and Cisco Unity
Lesson 6 Providing Redundancy: Implementing Failover in Cisco Unity
Lab: Migration
Included Labs
Adding and Deleting Subscribers
Building the First Call Handler
Building a Call Handler that Transfers
Building an Interview Handler
Set Notification Part I
Set Notification Part 2
Installing Unity I
Building a Call Handler that Uses Caller Input
Building Call Handlers
Updating the Active Directory Schema
Installing Unity II
Setting up SMTP Connector
Migration
Site Information and Port Settings
Set System Schedule
Configure the Operator Call Handler
Set Account Policy
Create a New Class of Service
Create a Public Distribution List
Create a Subscriber Template
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