Cisco Unity Support Specialist 642-104 UCSE
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Unified Communication for System Engineers Exam
Last day to test May 4, 2008
Exam Number: 642-104
Associated Certifications: Unity Support Specialist
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
The 642-104 UCSE exam measures the knowledge of technicians who install, configure, maintain and troubleshoot Cisco Unity 4 systems. Potential test candidates can prepare for the exam by attending the UCSA and UCSE courses and by reading the Cisco Unity product documentation (Installation Guide, CallManager Integration Guide, Troubleshooting Guide, Networking Guide, and System Administration Guide).
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Install Cisco Unity System to meet end-user requirements
Use the Cisco Unity Installation and Configuration Assistant to install the Unity System on a Microsoft Server
Set up the appropriate Microsoft Windows 2000/2003 server components to support Cisco Unity System in either a voicemail or unified messaging environment
Use the Cisco Unity Server Preparation Assistant to prepare and validate the server readiness for the Unity System installation
Install ViewMail for Outlook or ViewMail for Notes on the client desktops
List the steps to perform a Cisco Unity System installation
Set up the appropriate integration between Cisco Unity and a PBX
Configure Cisco Unity System per stated requirements
Configure Cisco Unity global settings to meet requirements
Configure telephone user interface account policies, subscriber classes of service, and subscriber templates to prepare system for user account entry
Add new users to the Cisco Unity System and verify functionality
Import user accounts into the Cisco Unity System and verify functionality
Configure autoattendant, voicemail and audiotext applications to meet requirements
Configure Cisco Unity digital networking
Explain the necessary configuration options to provide for system failover
Configure Cisco Unity System to exchange messages with non-Cisco messaging systems
Configure delivery location objects to communicate with a non-Cisco messaging system
Use configuration manager utility to setup and add interoperability accounts to either an Exchange or Domino messaging server
Test and verify the interoperability of the Unity System with the non-Cisco messaging system
Maintain an installed Cisco Unity System
Use Disaster and Recovery Tool to perform backup and restore procedures
Use appropriate utilities to optimize data base performance
Apply service packs and virus patches as appropriate
Perform system and feature upgrades as necessary
Use appropriate reports and utilities to maintain a properly functioning Cisco Unity System
Troubleshoot and repair Cisco Unity System installations
Use the appropriate reports and utilities to troubleshoot Cisco Unity system problems
Take the appropriate steps to repair an identified system failures
Test and verify system configuration changes
Administer a Cisco Unity Server
Generate and interpret system reports
Use appropriate utilities to perform moves, adds and changes
QUESTION 1
You are configuring a Cisco Unity voice messaging system to exchange messages
with several node sin an Octel analog network. As a part of your work, you use the
Configuration Manager utility to create an account and mailbox on the Cisco Unity
system. When you press the Create Bridge Account button, what has been created?
A. A Cisco Unity Bridge account and mailbox.
B. A Cisco Unity Bridge account and mailbox for each Octel node on the network.
C. A UOmni account and mailbox.
D. A UOmni account and mailbox for each Octel node on the network.
QUESTION 2
Cisco Unity is integrated with Cisco CallManager at a company. The customer
reports that Message Waiting indicators are intermittent on some extension. You
have opened up Integration Monitor to help resolve the issue. Which statement is
true?
A. This action will not help.
B. This action will help resolve the issue.
C. This action will help if used in conjunction with transaction data.
D. This action will not help unless the Extension Specific Processing Utility is also
opened.
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