Coming soon! ISEB Certificate in Planning, Implementing and Improving Service Management

This qualification covers the planning, implementing and improving of Service Management activities.

The qualification assumes that candidates hold the Foundation Certificate in Service Management and are, therefore, familiar with the concepts of Service Management principles and processes and the interdependencies between them.

The syllabus adopts a generic approach to the implementation and improvement of Service Management activities and processes within an organisation.

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The examination and assignment will use concrete examples of process improvements from the industry guidelines, frameworks and standards associated with Service Management, such as ITILv2/v3 (as appropriate), ISO 9000, ISO/IEC 20000, Six Sigma, European Framework for Quality Management (EFQM) and CobiT

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