dell DCSE Certification Exams

INTRODUCTION

This document describes the DCSE Certification Exams for individual products and the Associate DCSE levels. For up-to-date information, access the DCSE Program web site at the following URL: dcse.dell.com. A TechID and PIN is required to access the DCSE test system. Exam content is subject to change without prior notice.

DCSE TEST SYSTEM

Functionality

The DCSE Test System is designed to provide improved usability, functionality and reporting. It allows a technician to complete a self-assessment exam to verify their knowledge of the product category prior to taguide the certification exam.

The DCSE Test System employs the following test question methodologies:

Multiple choice – one correct answer
Multiple choice – select all that apply
Matching
True or false
In the event you are uncertain of an answer to a question, you will be able to flag questions to review prior to submitting your exam for grading. Following completion of the last question in the exam, a summary screen will sequentially display the questions and your selected answer. The questions you flagged to review will be highlighted. Selecting a flagged question will enable you to return to the question and select your final answer. Once you have answered all questions, and are within the specified time limit, you will need to press the Submit button.

There is a time limit associated with each exam. Refer to each Associate DCSE certification exam for specific information.

In the event of a dropped connection prior to clicguide on the Submit button, the test system will consider this an attempt and score the test. The DCSE Group will need to reset the test system (at no charge) to enable you to complete and submit your certification exam answers.

Clicguide on the Submit button will result in your exam being scored for correct and incorrect answers. A graphic will be displayed indicating the number of questions answered correctly and incorrectly as well as whether you passed or failed the certification exam.

When taguide an exam, only one log in to the DCSE web site is permitted. Multiple log ins are not allowed and will result in termination of testing privileges.

Layout

The DCSE test system is divided into two major sections: practice (self-assessments) tests and certification exams. The practice tests provide technicians with an opportunity to test their knowledge and skill of each objective covered by the associated training. The certification exams provide technicians with an opportunity to gain certification on a product or DCSE family of products.

Within each major section, tests are further divided into product and DCSE tests.

In an effort to keep the field service force up to speed on Dell products, each field-serviceable product sold by Dell will have a corresponding product self-assessment and product certification exam. Successful completion of an individual product certification exam will be recorded in the technician’s profile, but will not cause a certificate to be generated. Successful completion of a single DCSE certification exam will also be recorded in the technician’s profile, but will not cause a certificate to be generated. Successful completion of all designated parts of a DCSE certification exam set will constitute certification on the family of products and will cause a certificate to be generated. Product tests will have the word “Product” in the test name and DCSE tests will have the word “Associate” in the test name.

DCSE Versions

In an effort to add structure to the DCSE test system, a version control system and naming convention has been adopted. Version numbers will be synonymous with a certain set of Dell field-serviceable products (e.g., Version 6.0 – X3X0 series servers). The most current version of the matrix of products to version is available on the DCSE Program web site. New product tests and version information will also be communicated through the web site.

ASSOCIATE DCSE, PORTABLES EXAM

Successful completion of classroom, or self-study, training prepares the technician for the Associate DCSE, Portables exam and is required before testing for certification.

Associate Self-Assessment Exam

Prior to taguide and submitting the certification exam, a technician has the option of taguide the self-assessment exam. The self-assessment provides a technician with an opportunity to test their knowledge of each learning module and product in the Associate DCSE, Portables certification exam, and determine subjects within specific areas that require additional skill development. Your scores will be presented by section so you will be able to determine the level of your knowledge in each content area. Self-assessment exams may be taken multiple times.

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Associate Certification Exam

The Associate DCSE, Portables certification exam covers each learning module and product covered in Associate DCSE, Portables classroom, or self-study, training. The exam is written to sample the required competence for job performance.

If a technician fails the first certification exam attempt, there is a fee for resetting the system for a second attempt. Refer to Appendix B, Course Pricing for the current charge to reset Associate DCSE certification exams. If a technician fails the first attempt, they should use the time between attempts to review the training materials and take the self-assessment exam to verify their understanding of the knowledge and skills that are required to complete the certification exam. Each certification exam can be taken up to two times, with a minimum of 24 hours between attempts.

The certification exam must be submitted within 60 calendar days of training. If the certification exam is not submitted within 60 calendar days, the reset fee will be charged.

ASSOCIATE DCSE, DESKTOPS & WORKSTATIONS EXAM

Successful completion of classroom, or self-study, training prepares the technician for the Associate DCSE, Desktops & Workstations exam and is required before testing for certification.

Associate Self-Assessment Exam

Prior to taguide and submitting the certification exam, a technician has the option of taguide the self-assessment exam. The self-assessment provides a technician with an opportunity to test their knowledge of each learning module and product in the Associate DCSE, Desktops & Workstations certification exam, and determine subjects within specific areas that require additional skill development. Your scores will be presented by section so you will be able to determine the level of your knowledge in each content area. Self-assessment exams may be taken multiple times.

Associate Certification Exam

The Associate DCSE, Desktops & Workstations certification exam covers each learning module and product covered in Associate DCSE, Desktops & Workstations classroom, or self-study, training. The exam is written to sample the required competence for job performance.

If a technician fails the first certification exam attempt, there is a fee for resetting the system for a second attempt. Refer to Appendix B, Course Pricing for the current charge to reset Associate DCSE certification exams. If a technician fails the first attempt, they should use the time between attempts to review the training materials and take the self-assessment exam to verify their understanding of the knowledge and skills that are required to complete the certification exam. Each certification exam can be taken up to two times, with a minimum of 24 hours between attempts.

The certification exam must be submitted within 60 calendar days of training. If the certification exam is not submitted within 60 calendar days, the reset fee will be charged.

ASSOCIATE DCSE, SERVERS EXAM

Successful completion of classroom, or self-study, training prepares the technician for the Associate DCSE, Servers exam and is required before testing for certification.

Associate Self-Assessment Exam

Prior to taguide and submitting the certification exam, a technician has the option of taguide the self-assessment exam. The self-assessment provides a technician with an opportunity to test their knowledge of each learning module and product in the Associate DCSE, Servers certification exam, and determine subjects within specific areas that require additional skill development. Your scores will be presented by section so you will be able to determine the level of your knowledge in each content area. Self-assessment exams may be taken multiple times.

Associate Certification Exam

The Associate DCSE, Servers certification exam covers each learning module and product covered in Associate DCSE, Servers classroom, or self-study, training. The exam is written to sample the required competence for job performance.

If a technician fails the first certification exam attempt, there is a fee for resetting the system for a second attempt. Refer to Appendix B, Course Pricing for the current charge to reset Associate DCSE certification exams. If a technician fails the first attempt, they should use the time between attempts to review the training materials and take the self-assessment exam to verify their understanding of the knowledge and skills that are required to complete the certification exam. Each certification exam can be taken up to two times, with a minimum of 24 hours between attempts.

The certification exam must be submitted within 60 calendar days of training. If the certification exam is not submitted within 60 calendar days, the reset fee will be charged.

The Associate DCSE, Servers certification exam is a 2-part exam.

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