dell exams Frequently Asked Questions faq

Q. Can I get the self study materials in PDF format to download?

A. All self study materials are in html format only.

Q. How do I get the self study kit?

A. All self study materials are available online. Once you log into the DCSE website with your tech id and pin number, click “associate self study materials”

Q. How many tests do I have to take to become DCSE?

A.

If you want to certify in Desktops, you will need to take the Associate V5.0 OptiPlex, Associate V5.0 Dimension and Associate V5.0 Workstations.
If you want to certify in Servers, you will need to take the Associate Server V5.0 Part 1 and Part 2.
If you want to certify in Portables, you will need to take the Associate V5.0 Latitude and the Associate V5.0 Inspiron.
Q. Is it $179 per exam? I’ve already paid for one exam and when I request the second part, I’m still getting the billing screen.

A. The $179 fee covers all Associate exams for all product lines. The system is set up to require billing information for every request as a tracguide method. You are not charged after the inital fee.

Q. How do I get a tech id number?

A. Go to http://dcse.dell.com and click “register today”

Q. What is my customer number?

A. A customer number is assigned to you when you or your company purchase Dell equipment. It can be found on any Dell invoice.

Q. If I become a DCSE for my accounts what are the major benefits to myself & the client?

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A. The DCSE program works in concert with the DSP program and the Warranty Parts Direct program to train and certify the field service technicians that are doing the servicing of our systems. As long as you are in one of these groups, you will be able to benefit from this program with regards to servicing.

Q. How can I do service work for Dell?

A. All warranty repair arrangements are made through Dell Technical Support and supported by Dell Service Providers. We use six Global Service Partners to service our Customers. We do not offer a warranty repair program for individuals, Service Providers or for Depot centers. We do not offer a product service-contracting program nor are we seeguide field-based service technicians to support Dell systems.

Q. Are there any hotels near the Round Rock training facility?

A.
LOCAL HOTELS

Marriott Residence Inn – Round Rock
2505 S I H-35
Round Rock, TX 78664
tel: 512-733-2400

Marriott Courtyard Austin – Round Rock
2700 Hoppe Trail
Round Rock, TX 78681
tel: 512-255-5551

Baymont Inn – Round Rock
150 Parker Drive
Austin, TX 78728
Phone: 512-246-2800
DIRECTIONS TO DELL HEADQUARTERS & DCSE TRAINING ROOMS

Exit 1325 or Business 35 to enter the Round Rock Campus of Dell headquarters The DCSE training rooms are located in Round Rock 3 (West entrance), at 501 Dell Way and Round Rock 7, at 2401 Greenlawn Boulevard

Q. How do I cancel my order if I can

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