Effective IT Service Management: To ITIL and Beyond!

Effective IT Service Management: To ITIL and Beyond!
Springer; 1 edition | Language: English | ISBN:3540731970 | 342 pages | October 12, 2007 | PDF

Description: IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of todays IT problems have been around for just as long – so in order to manage IT effectively, organizations must go beyond the ITIL framework.

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Rob Addy provides IT service managers and professionals with practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book is a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes related to service delivery and service support (as well as other non-ITIL areas), their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an IT service is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.

Managing and mitigating IT risk is critical to the survival of every business. Success is an optional extra! Proactive IT service management can be thought of as risk management for IT: Can you afford to ignore it?

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PassGuide Cisco Exams Questions & Training Materials

  1. Free Service Management – ITIL
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  3. Free The Official Introduction to the ITIL Service Lifecycle
  4. Free Foundations of IT Service Management op basis van ITIL (dutch version)
  5. Free Foundations of IT Service Management based on ITIL (english version)
  6. Free ITSM Certification Path, Path to take after ITIL foundation
  7. Free ITIL Capacity Management Publisher: I.B.M Press | 2011 | 240 Pages | PDF | 2
  8. Free BCS Service Management Specialist Group Event
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  10. Free Foundations of IT Service Management: based on ITIL (English version) (Paperback)
  11. Free ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
  12. Free Sarbanes-Oxley Internal Controls: Effective Auditing with AS5, CobiT, and ITIL (Hardcover)

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