Foundations of IT Service Management: based on ITIL (English version) (Paperback)

Review
(Previous edition)
…..among the best I’ve read 2002, and ….among the most important books published this year for IT….professionals. — Mike Tarrani on Amazon.com

(Previous edition)

If you’re looguide for the best introductory ITIL book on the market, this is absolutely it. — Barry T Campbell on Amazon.com

(Previous edition) ..ideal for anyone involved in IT organization or reengineering, and …should be read by all IT professionals. — Linda Zarate on Amazon.com

… among the best I’ve read, certainly among the most important books published for IT operations and infrastructure professionals … — Amazon Reviewer

… he recommends this book to anyone interested in giving the certification exam … — Amazon Reviewer

…in my opinion should be read by all IT professionals … — Amazon Reviewer

An excellent preparation tool for basic ITIL certification exams. — Malcolm Ryder, CA Architect

No book have I recommended more highly than this. Without exception it’s the one book reference to IT Service Management. — David Messineo, Computer Associates

PassGuide Cisco Exams Questions & Training Materials

1. Free Foundations of IT Service Management based on ITIL (english version)
2. Free ITIL IT Service Management – 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams (Paperback)
3. Free Foundations of IT Service Management op basis van ITIL (dutch version)
4. Free ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam – The How To Pass on Your First Try Certification Study Guide (Paperback)
5. Free Foundations of IT Service Management basierend auf ITIL
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7. Free Implementing Metrics for IT Service Management (english version) ebook
8. Free Effective IT Service Management: To ITIL and Beyond!
9. Free Service Management – ITIL
10. Free IT Service Management Global Best Practices Volume 1 (2008) (english version)
11. Free Sample exam ITIL Foundation (ITILF.EN) (english version)
12. Free ITIL V2 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V2 Foundation Exam – The How To Pass on Your First Try Certification Study Guide (Paperback)