testking cisco crmam 646-096 exam

CRM Express for Account Managers : 646-096 Exam
 Questions & Answers $87.99 $79.99
  Cisco CRMAM
Cisco CRM Express for Account Managers

Customer relationship management (CRM) software helps companies be more productive. When integrated with Cisco IP telephony products, even small and medium-sized businesses (SMBs) can harness this power.

The Cisco CRM Communications Connector, a fully-tested and fully-integrated application from Cisco Systems, integrates the Cisco IP Communications offering with Microsoft’s Business Solution Customer Relationship Management (Microsoft CRM) application, providing everyone in an SMB—not only call-center agents—with an easy-to-use and more complete customer relationship management solution.

The Cisco CRM Express Specialization will allow Cisco IP Communications Express, Cisco IP Communications, and Cisco IP Telephony Revised Specialized Partners to generate more revenue through a solution that integrates Cisco CallManager Express with the desktop CRM market. In addition, it offers Microsoft customers an integrated IP telephony solution that is more robust than its standalone product.

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This exam provides information for the account manager on the CRM Express Solution delivering easy to install integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software. The exam covers the integration application, Cisco CRM Communications Connector, and basic information on Cisco CallManager Express and Microsoft CRM.
 Cisco: 646-096 Exam
Interactive Testing Engine Included!
51 Questions
Updated : 03/03/2008
Price : $87.99 $79.99  
 
Cisco 646-096 Exam
Exam 646-096: CRM Express for Account Managers (CRMAM)
Related Certification: None
Number of Questions: 45-55
Duration: 60 minutes
 
Main Exam Topics Include:
• Identify customer environments where Microsoft CRM is an appropriate solution
• Describe the benefits of the Cisco CallManager Express integration with Microsoft CRM
• Qualify the customer to determine if the Cisco/Microsoft solution is a good fit

QUESTION 30:
When discussing the Cisco CRM Communicatiosn Connector solution to a customer, what
two keys benefits should you emphasize? Select two.
A. integration with any IP Phone Solution
B. integration with Microsoft Outlook or Internet Explorer browser
C. ease of use
D. works with Unix Servers

QUESTION 31:
Choose two key benefits of working with a Microsoft-certified CRM reseller. Select two.
A. installation of Communiations connector will cost the customer twice as much.
B. You can co-market to existing CRM customers.
C. Microsoft CRM reseller will provide you with thousands of leads.
D. CRM application can be customized for customer use.
testking cisco 646-096
Questions and Answers : 51 Q&As Updated: October 29th , 2008 Price: $129.99 $89.99
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