HP2-951

HP Certified Professional

Servicing HP Monochrome LaserJet 3XXX Printers

Exam #(HP2-951) Datasheet

• Basic hardware components of the HP LaserJet printers

• Operation of hardware components and how they work together

• Electro photographic, mechanical, and electronic processes used to create a print image

• Importance of print media and toner and how they relate to image quality and printer performance

• Fundamental troubleshooting process that applies to all HP LaserJet printer (e.g., power-up troubleshooting steps, error messages, noise problems and paper jam locations).

• Servicing basic hardware components of the HP Monochrome
LaserJet 3XXX Printers (e.g., 3100/3150, 3200, 3300mfp).

Exam Specifications

• Number of items: 51

• Passing Criteria: 70%

• Time Allocated: 105 minutes

Exam Registration

• This is an online exam available at Prometric.

Servicing HP Monochrome LaserJet 3XXX Printers exam #HP2-951 Datasheet

Exam Preparation (Please refer to your regional HPCP website for training
availability and specific course numbers.)

HP LaserJet Portfolio 225 Service and Support Training
Blended Learning (2-3 days of ILT and WBT)
(Course Code: 20236)

-OR the following THREE WBTs-

LaserJet 3015, 3020, 3080 & 3380 Service and Support
WBT
(Course Code: 15979)
-AND-
LaserJet 3100/3150 Product Support
WBT
(EWDE22LJ3100SUPWvA)
-AND-
LaserJet 3200 Service & Support
WBT
(Course Code: 3620)

Recommended Introductory Training

LaserJet Fundamentals: MFP Basics
WBT (2 hours) Course code: 15565

Available Study Materials

This certification test was developed to test your knowledge of Servicing HP Monochrome LaserJet 3XXX MFP Printers (HP2-951). We recommend that you have
significant hands-on experience with the product before you take the exam. You will be allowed to have reference material available as you take this web-based exam.

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