HP2-973

HP Certified Professional HP Color LaserJet 3500/3700 Printer CCR Exam #HP2-973

Datasheet

• The LaserJet 3500/3700 are two color products which were released in February on 2004. They are the first true color LaserJet for the small work team, offering 12-ppm (CLJ3500) and 16-PPM (CLJ3700) mono/color at an entry-level price point. The CLJ3500 is a host-based printer. The CLJ3700 is a printer with PostScript Emulation and PCL
6 printer driver languages.

• This exam is a Continuing Certification for the APS Color LaserJet
Low-End and Mid-Range credential.

Exam Specifications

• Number of items: 32

• Passing Criteria: 60%

• Time Allocated: 60 minutes

Exam Preparation

Download a copy of the service manual

Partnership Web: Login to PWeb https://partner.americas.hp.com > Click Support from the left navigation menu > Click on Technical Support web site from the main menu > From the Service Delivery tab under technical support, click on support tools and information > Place the Document Number: c00047875 in the value field in the Key Value Search box and click submit.
The service manual for the LaserJet 3500/3700 will then appear. You can also search by product for additional technical service and support information.

HP2-973 HP Color LaserJet 3500/3600 Printer CCR Datasheet

Critical keys for a successful repair

• Removing and replacing the Image Drive Assembly: It is essential to properly time the replacement of the IDA and the Pick-up/Feed engaging rack
assembly. It is also critical to take care in removing and replacing the Pick-up
Feed engaging rack system.
• In removing the pick-up feed assembly on CLJ3700, carefully undo the duplexer pan to make removal easier and to avoid popping out the Tray 2 pick-up roller.
• Removing the right rod brackets from the door instead of removing the e-clips will keep the left rod bracket in proper position and in turn will not fall from
its position when moving the left swing arm.
• In re-assembly of the main gear plate, it is important to install the large gear prior to putting on the metal plate with the rest of the gears.
• The front door switch must be in place before the transfer contact assembly is reassembled.

Note: It is important for technicians of the LaserJet 3500/3700 to learn to repair and reassemble this product according to the steps highlighted in the service manual. For the LaserJet 3500/3700 service manual and as well as additional technical support
information, use the following websites.

• HP CSN: Login to HP CSN www.hp.com/partners/csn > From the Service
Delivery tab under technical support, click on support tools and information
(CSN Speedcode TINF) > Place the Document Number: c00047875 in the value field in the Key Value Search box and click submit. The service
manual for the LaserJet 3500/3700 will then appear. You can also search by product for additional technical service and support information.

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• Partnership Web: Login to PWeb https://partner.americas.hp.com > Click Support from the left navigation menu > Click on Technical Support web site from the main menu > From the Service Delivery tab under technical support, click on support tools and information > Place the Document Number: c00047875 in the value field in the Key Value Search box and click submit.
The service manual for the LaserJet 3500/3700 will then appear. You can also search by product for additional technical service and support information.

Available Study Materials

This certification test was developed to test your knowledge of the HP Color LaserJet 3500/3700
Printers. We recommend that you take the web-based training and have some hands-on experience with the product before you take the exam.

[Insert the Exam Name] Exam Preparation Guide

Color LaserJet 3500/3700 Web-based training is now available in the Learning Center at
http://h20181.www2.hp.com/plm/ or www.hp.com/go/onlinelearning. Once in the
Learning Center, please follow these steps to access the Web class:

• Select “Available Courses”
• Select “Printers – Laser Jet”
• Scroll down and register for HP Color Laser Jet 3500/3700 Series Service and
Support.
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