Information Technology Infrastructure Library itil

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.

ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization.

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Contents [hide]
1 Certification
2 ITIL History
2.1 Precursors
2.2 Development
3 ITIL alternatives
4 Overview of the ITIL 2 library
5 Overview of the ITIL v3 library
6 Details of the ITIL v2 framework
6.1 Service Support
6.1.1 Service Desk / Service Request Management
6.1.2 Incident Management
6.1.3 Software Asset Management
6.1.4 Problem Management
6.1.5 Configuration Management
6.1.6 Change Management Change Management Terminology
6.1.7 Release Management
6.2 Service Delivery
6.2.1 Service Level Management
6.2.2 Capacity Management
6.2.3 IT Service Continuity Management
6.2.4 Availability Management
6.2.5 Financial Management for IT Services
6.3 Planning to implement service management
6.4 Security Management
6.5 ICT Infrastructure Management
6.5.1 ICT Design and Planning
6.5.2 ICT Deployment Management
6.5.3 ICT Operations Management
6.5.4 ICT Technical Support
6.6 The Business Perspective
6.7 Application Management
6.8 Small-Scale Implementation
7 Criticisms of ITIL
8 See also
9 References
10 External links

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  1. Free free cbt exin itil IT Infrastructure Library Foundation
  2. Free IT Infrastructure Library (ITIL) v3 OGC books
  3. Free IT Infrastructure Library (ITIL) v3 OGC books
  4. Free ITIL IT Service Management – 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams (Paperback)
  5. Free Itil Foundation V2 (ex0-100) – Everything You Need To Pass!, Get It!!
  6. Free ITIL Foundation V2 (ex0-100) – Everything You Need To Pass!, Get It!!
  7. Free ITIL – Foundation
  8. Free Itil V3 – Cbt Nuggets
  9. Free A Great Start: ITIL V3 Starter Toolkit
  10. Free The Official Introduction to the ITIL Service Lifecycle
  11. Free Itil Overview,
  12. Free Foundations of IT Service Management based on ITIL (english version)

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One Comment on “Information Technology Infrastructure Library itil”

  • Gary Alan wrote on 29 July, 2010, 12:59


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