ITIL – Foundation

ITIL – Foundation – Overview

Information Technology Infrastructure Library

This two (2) day accelerated ITIL Foundation Training Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library).

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance.

Our accelerated learning ITIL Foundation Training Course:

Covers the ITIL Foundation Certification including the examination onsite in a 2 days training program.
Allows you to achieve your certifications in a much shorter time than ‘traditional training’ while delivering industry-leading exam passing percentages
Helps students grasp complex concepts more easily by identifying and catering to individual student learning styles through a blended delivery system
Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory
ITIL – Foundation – Benefits

Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Foundation Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as:

improved IT services through the use of proven best practice processes
improved customer satisfaction through a more professional approach to service delivery
standards and guidance
improved productivity
improved use of skills and experience
Certification provides companies with skilled employees, leading to:

Maximized efficiencies in recruiting, hiring, training and promoting employees
Operational improvements and greater efficiencies organization-wide
Reducing costs through the greater efficiencies
improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements
Increased productivity as certified professionals are able to perform at accepted industry standards
Who should earn a ITIL Certification?

An ITIL Foundation Training Course is important for all types of IT – and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.

ITIL Foundation Training Course is aimed at:

IT service providers
IT directors and managers
CIOs
It will also benefit:

business managers
customers & end-users involved in building good relationships with their IT service providers
plus any organisation that depends on IT Services
Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need, including

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study
This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

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ITIL – Foundation – Curriculum

Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Module Description
-
Service Management Essentials
Breakfast
Foundation Certificate Examination
ISEB Foundation Certificate
Course program in detail

Incident Management
Definition of an incident, description of Incident Control
Problem Management
Definition of a problem and known error, proactive problem management
Configuration Management
Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes
Change Management
Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes)
Release Management
Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing
Service Level Management
Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs)
Financial Management for IT Services
Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies
Availability Management
Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting
Capacity Management
Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan
IT Service Continuity Management
Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looguide at the various different recovery options available and their appropriateness for the different levels of criticality of services
Service Desk
Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management
Foundation V3

Service Management as a practice
Definition of a Service and Service Management as a practice
Describe the concept of Good Practice
Define and distinguish between Functions, Roles and Processes
The process model
List the characteristics of processes
The Service Lifecycle
Understand the Service Lifecycle
Describe the structure, scope, components and interfaces of the ITIL Library
Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service
Operation and Continual Service Improvement
Generic concepts and definitions
Define some of the key terminology and explain the key concepts of Service Management
Key Principles and Models
Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management
Processes
Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI

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