Microsoft CRM 4.0 User Guide Now Available

Microsoft has released the user guide for CRM 4.0. The guide is editable allowing you to customize it on a client by client basis. You can download it in docx and pdf format here.

Below are details pulled from the CRM team’s blog.

The Microsoft Dynamics CRM 4.0 User’s Guide includes all of the basic end-user information available in Help, including documentation on sales, marketing, and customer service features, as well as step-by-step instructions on working with Advanced Find and workflow. And it’s in an easily printable format.

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Microsoft Partners and MVPs have told us that they want to provide customized documents for their customers. To make it easy to customize the document, we’re making a version available in Microsoft Office Word 2007 (.docx) format.

We’ve also talked to Microsoft Dynamics CRM customers, such as salespeople and customer service reps, who’ve expressed frustration at having to print out each Help page individually. Based on this feedback, we’ve included an Adobe Acrobat (PDF) version that serves as an all-in-one document you can distribute in your organization.

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