Microsoft Dynamics CRM 4.0 Applications Certification Exam

Individuals wishing to obtain a certification on Microsoft Dynamics CRM 4.0 Applications should take this
exam.  Skills Being Measured: 
This certification exam measures your ability to understand and articulate how to use and implement the
Microsoft Dynamics CRM 4.0 Applications modules effectively, and use the terms used in the application
to adequately convey solutions to other users.
Time Requirements & Questions:
  100 minutes to complete the exam 
  50 questions with a passing rate of 70% 
  Multiple Choice and Multiple Answer questions
Registration:
  Register for Prometric Exam#MB2-632 Microsoft Dynamics CRM 4.0 Applications Certification
Exam at Thompson Prometric

In addition to your hands-on experience working with the product, we highly recommend using the
following tools and training to help you prepare for this exam:
Training Materials:  
  8913: Applications in Microsoft Dynamics CRM 4.0
Supplemental Learning Resources: 
Sales Management, Marketing Automation, Service Management, Service Scheduling online manuals and
tutorials found in Online Help within the Microsoft Dynamics CRM product. 
 
Additional Skills Recommended:  
General working knowledge of Windows 98, Windows 2000 or Windows XP, the installation process,
Customer Relationship Management process.

Microsoft Dynamics CRM Concepts – 34%
  Understanding Microsoft Dynamics Software
  Multi-lingual User Interface and Multi-currency
  Customer-centered view
  Using Microsoft Dynamics CRM for Office Outlook
Sales – 18%
  Microsoft Dynamics CRM Sales Concepts
  Opportunity Management
  Managing Leads
  Sales Order Processing
Marketing – 16%
  Planning and Creating Marketing Campaigns
  Managing Marketing Campaigns
Service Management – 18%
  Managing Contracts
  Managing Cases
  Creating a Knowledgebase

uelle: Microsoft
 
  Managing Service Queues
Service Scheduling – 14%
  Understanding the Service Scheduling Life Cycle
  Scheduling Services
  Maintaining Users and Resources
This preparation guide is subject to change at any time without prior notice and at Microsoft’s sole
discretion.  Please contact mbs-cert@microsoft.com with any certification or training related questions.

Microsoft Dynamics CRM 4.0
Customization and Configuration Certification Exam
(Prometric Exam # MB2-631) Preparation Guide
 

arget Audience
Individuals wishing to obtain a certification on Microsoft Dynamics CRM 4.0 Customization and
Configuration should take this exam. 
 
Exam Specifics
Skills Being Measured: 
This certification exam measures your ability to understand and articulate how to configure the
application’s organizational settings and customize the application using its built-in customization tools.
Time Requirements & Questions:
  100 minutes to complete the exam 
  50 questions with a passing rate of 70% 
  Multiple Choice and Multiple Answer questions
Registration:
  Register for Prometric Exam#MB2-631 Microsoft Dynamics CRM

4.0 Customization and
Configuration Certification Exam at Thompson Prometric
 
Exam Preparation Tools
In addition to your hands-on experience working with the product, we highly recommend using the
following tools and training to help y

Supplemental Learning Resources:
Microsoft Dynamics CRM 4.0 Implementation Guide, online manuals and tutorials found in Online Help
within the Microsoft Dynamics CRM product 
Additional Skills Recommended:
Must have a working knowledge of how to use Microsoft Dynamics CRM 4.0. It is recommended, but not
required, that examinees have completed Microsoft Dynamics CRM 4.0 Applications training. 
Because this course focuses on customizing database entities, attributes, relationships, and mappings, it
is recommended that students have a basic understanding of Microsoft SQL Server and relational
database functionality.
Exam Topics
 
Configuring Your Deployment – 28% ou prepare for this exam:
Training Materials

Donwload Free PassGuide Braindumps-The Most Realistic Practice Questions and Answers,Help You Pass any Exams

Configuring Your Deployment – 28%
  Configuring Business Units 
  Configuring Security 
  Configuring Users and Teams 
  Configuring Organizational Settings 
  Configuring Multi-User Interface Language Packs 
  Configuring Currency Exchange Rates
Customizing Forms and Views – 12%
  Customizing Forms 
  Customizing Views 
  Publishing Forms and View Changes
Customizing Entities and Attributes – 32%
  Maintaining Custom Attributes 
  Maintaining Custom Entities 
  Maintaining Custom Entity Icons 
  Renaming Entities 

  Translating Customized Entity Labels
Customizing Relationships and Mappings– 20%
  Relationship Concepts 

Quelle: Microsoft
 
  1:N Relationship Behavior 
  Creating 1:N Relationships 
  Creating N:N Relationships 
  Entity Mappings
Maintaining Organizations– 8%
  Core Concepts – Multi-tenancy and the Configuration DB 
  Managing Additional Organizations 
  Importing Organizations 
  Maintaining Servers and Licenses
This preparation guide is subject to change at any time without prior notice and at Microsoft’s sole
discretion.  Please contact mbs-cert@microsoft.com with any certification or training related questions.

Microsoft Dynamics CRM 4.0
Installation and Deployment
Certification Exam (Prometric Exam
# MB2-633) Preparation Guide
Letzte Änderung 20.03.2008
Gesendet 20.03.2008
This preparation guide includes information and tools to assist you in preparation for the exam.
 
 

Target Audience
Individuals wishing to obtain a certification on Microsoft Dynamics CRM 4.0 Installation and Deployment
should take this exam.
Exam Specifics
Skills Being Measured:
This certification exam measures your ability to understand and articulate how the components used
within a Microsoft Dynamics CRM 4.0 deployment and how those components should be effectively
installed and deployed to support Microsoft Dynamics CRM. This includes supporting components such as
Active Directory, SQL Server, IIS, as well as the Microsoft Dynamics CRM components that include
Microsoft Dynamics CRM Server, Microsoft Dynamics CRM for Microsoft Office Outlook, Microsoft
Dynamics CRM E-mail Router, and Microsoft Dynamics CRM sample data.
Time Requirements & Questions:
  100 minutes to complete the exam 
  50 questions with a passing rate of 70% 
  Multiple Choice and Multiple Answer questions
Registration:

  Register for Prometric Exam# MB2-633 Microsoft Dynamics CRM 4.0 Installation and Deployment
Certification Exam at Thompson Prometric
 
Exam Preparation Tools
In addition to your hands-on experience working with the product, we highly recommend using the

following tools and training to help you prepare for this exam:
Training Materials:  
  8911: Installation and Deployment in Microsoft Dynamics CRM 4.0
Supplemental Learning Resources: 
  Microsoft Dynamics CRM 4.0 Implementation Guide, and online manuals and tutorials found in
Online Help within the Microsoft Dynamics CRM product.
Additional Skills Recommended:  
  Working knowledge of Microsoft Dynamics Windows Server 2003, Active Directory, Internet
Information 
Services (IIS), Microsoft Exchange, Microsoft SQL Server 2005, and Microsoft Outlook. 
 
Exam Topics
Planning a Microsoft Dynamics CRM Implementation – 18%

  Planning for Business Needs 
  Planning for Hardware 
  Planning for Software
Microsoft Dynamics CRM Installation – 24%
  Understanding Installation Concepts
  Understanding Server Roles
  Understanding Security
  Understanding the Software Installation Process
Microsoft Dynamics CRM E-mail Router – 12%
  Microsoft Dynamics CRM E-mail Router Configuration Concepts
  Configuring the E-mail Router
Microsoft Dynamics CRM for Microsoft Office Outlook – 20%
  Installing the Outlook Client
  Supporting the Outlook Client

Redeployment and Upgrading – 16%
  Understanding the Redeployment Process
  Understanding the Upgrade Process
Uninstalling and Repairing – 10%
Quelle: Microsoft
 
  Uninstalling Microsoft Dynamics CRM 
  Repairing Microsoft Dynamics CRM
This preparation guide is subject to change at any time without prior notice and at Microsoft’s sole discretion.  Please contact
mbsuniv@microsoft.com with any certification or training related questions.

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