passguide Microsoft Business Solutions Exam MB2-632 v2.83

Applications in Microsoft Dynamics CRM 4.0 : MB2-632 ExamExam Number/Code: MB2-632
Exam Name: Applications in Microsoft Dynamics CRM 4.0

“Applications in Microsoft Dynamics CRM 4.0″, also known as MB2-632 exam, is a Microsoft certification.
Preparing for the MB2-632 exam? Searching MB2-632 Test Questions, MB2-632 Practice Exam, MB2-632 Dumps?

With the complete collection of questions and answers, Passguide has assembled to take you through 50 Q&As to your MB2-632 Exam preparation. In the MB2-632 exam resources, you will cover every field and category in Microsoft Business Solutions helping to ready you for your successful Microsoft Certification.

Questions and Answers : 50 Q&As
Updated: May 16th , 2008
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Question: 1
Your company has just started trading internationally, and the Head of Sales at your company
has asked you to produce a list of Opportunities, showing the estimated revenue in both the
transaction currency and the base currency, and also the exchange rate. None of the existing
Opportunities views include all the fields you need. How can you produce the data and make it
available to the Head of Sales as quickly as possible? Choose the 2 that apply.

A. Export to Excel and choose ‘Static worksheet with records from this page’. Select the
columns you need in the report.
B. Export to Excel and choose ‘Dynamic worksheet’. Select the columns you need in the report.
C. Export to Excel and choose ‘Dynamic PivotTable? Select the columns you need in the report.
D. Use advanced find to generate a view with the correct fields. Save the resulting view and
share it.

Answer: B, D

Question: 2
You are a sales manager worguide for a large corporation that handles investments. Sales
personnel are limited to viewing only their own customer records because of the sensitive nature
of the business. One of your sales team, William, is taken seriously ill. You need to allocate
another salesperson, Patricia, to manage William’s accounts and opportunities while he is unwell.
You will want William to manage his own accounts and opportunities when he returns to work.
What should you do?

A. Select all the accounts that William owns and assign them to Patricia.
B. Select all the accounts that William owns and share them with Patricia.
C. Select all the activities that William owns and assign them to Patricia.
D. Select all the opportunities that William owns and share them with Patricia.
Page 1 of 14

Answer: B

Question: 3
You are a Sales Representative worguide in Microsoft Dynamics CRM Outlook with offline access.
You want to recording the details of an opportunity and have opened an account to view the
information and need to know if the account is active. What is the most efficient way to locate this
information?

A. Click on the Administration tab and check the status field.
B. Use the Status Bar at the bottom of the form to view the status of the record.
C. Use the Form Assistant at the right side of the entity to view the status.
D. Use the Inactive Accounts view to see if the account is present.

Answer: B

Question: 4
You are a marketing manager and discover that not all of your telemarketers call leads to verify
contact details such as the postal address. You want to remind your telemarketers do this before
the lead is included in any campaign activity. What is the most efficient way to do this?

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A. Ask your administrator to only allow a small group of telemarketers who are trusted to
generate follow up calls for all the leads they enter.
B. Set up an automated workflow that generates a follow up call for each new lead, and assign
the call to a queue. Instruct the telemarketers to make the calls in the queue.
C. Set up an automated workflow to generate an email informing you when a new lead is
created so you can generate a follow up activity.
D. Create a view using advanced find to identify any new leads generated which do not have
any activities associated with them. Generate follow up calls for these leads.

Answer: B

Question: 5
You are a support engineer for an international manufacturing company. You receive an email
from a client entitled alfunction with productID ABC123 but the body of the email does not provide
any more information about the problem. You know the client exists in Microsoft Dynamics CRM.
What is the most efficient way to record this as a case for this client?

A. Select the Email. Click Track in CRM and then click Set regarding. In the Look for drop-down
select Case and then select New. Record the details of the case.
B. Open the Email. Click Track in CRM and then click View in CRM. In the CRM form for the e-
mail, create a case from the actions menu.
C. Select the Email. Click Track in CRM and then click Set regarding. In the Look for records
window, select New and record the details of the case.
D. Open the Email. Click Track in CRM and then click Regarding. In the Look for drop-down
select Case and then select New. Record the details of the case.

Answer: B

Question: 6
Your company Microsoft Dynamics CRM installation uses British Pounds (GBP) as its default
currency and you have set Euros (EUR) as your default currency. You enter an opportunity detail
for a customer that transacts business in United States Dollars (USD). After you save the
opportunity you notice that you forgot to change the currency to USD and it has recorded the
revenue in EUR. What should you do in order to correct this error?

A. Edit the Opportunity and change the currency to USD.
B. Edit your Personal Options and under the General Tab set the default currency to USD. Re
open the Opportunity to see the changed currency.
C. Re-create the Opportunity but this time select the currency as USD. Then delete the incorrect
opportunity.
D. Ask your Systems Administrator to update the currency for this opportunity.

Answer: C

Question: 7
You have an opportunity with a customer to sell a range of products. The customer has an
account record in the Microsoft Dynamics CRM database and has informed you they have hired a
consultant to help them decide whether to buy the products from your company. You want to add
this consultant to the Microsoft Dynamics CRM system, and record that he is advising your
customer on this purchase. What should you do?

A. Create a new account for the consultant. Make the new account a sub-account of each
customer account.
B. Add the consultant as a new contact under each customer account.
C. Create a new contact for the consultant. Create a relationship role called Consultant that
enables a contact to be linked to an opportunity. In each opportunity, add a new relationship
to the consultant contact using the Consultant relationship role.
D. Create a new contact for the Consultant. Create a relationship role called Consultant that
enables a contact to be linked to an account. In the account record for each customer add a
new relationship to the consultant contact using the Consultant relationship role.

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