[offer] Teracom - Fundamentals Of Telecom

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DVD-Video Course V1: Fundamentals of Telecommunications 1
Telephony and the PSTN · Telecom Equipment · The Telecom Industry
It all starts with the Public Switched Telephone Network (PSTN) and Plain Ordinary Telephone Service (POTS). We’ll begin with the basics of telephony: loops, trunks, circuits, analog, the voiceband… fundamentals that are key to understanding of newer technologies and services.

To complete the picture, we take a practical journey through different types of equipment. We’ll review switches, PBXs, Centrex, multiplexers and routers, as well as ancillary equipment like ACDs, voice mail and interactive voice response (IVR) systems.

With this framework in place, we’ll review the telecommunications industry and understand the main players and competitors, how Local Exchange Carriers connect to Inter-Exchange Carriers and how CLECs fit into the picture.

The topics in this video course - how the telephone system and industry work, provide the essential foundation on which everything else, including digital communications, data circuits and networking are built. 2 hours 22 minutes of career- and productivity-enhancing training! Many people tell us this is training they wish they’d had years ago.
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Course outline - V1: Fundamentals of Telecom 1
Length 142 minutes. DVD-R NTSC format. 55-page 8.5″ x 11″ softcover bound workbook. Production year 2006.

Part 1 Fundamentals of Telephony
1.03 The Public Switched Telephone Network (PSTN)
1.05 Analog Circuits
1.07 What is Sound?
1.09 The Voiceband
1.11 Plain Ordinary Telephone Service (POTS)
1.13 DTMF Address Signaling
1.15 Signaling System 7 (SS7)
Part 2 Telecom Equipment
2.03 Telephone Switches
2.05 PBX vs. Centrex
2.07 Voice VPNs
2.09 Call Centers
Part 3 The Telecommunications Industry
3.03 US Domestic Telcos
3.05 AT&T and Verizon
3.07 Canadian Telephone Companies
3.09 PSTN Switching Centers Before Competition
3.11 Accessing The Interexchange Carriers
3.13 Competitive Local Exchange Carriers (CLECs)
Appendix A Acronyms and Abbreviations

Teracom’s self-paced DVD-video courses

Teracom’s self-paced DVD-video courses: ideal for learning about telecom, datacom, networking, IP, MPLS, Voice over IP and wireless outside of structured seminars.
Each course comes with an approx. 2-hour full-color multimedia DVD-video, a comprehensive workbook/textbook with copies of all graphics and detailed reference notes that are sure to be a valuable reference for years to come; plus a knowledge evaluation exercise and personalized course completion certificate suitable for framing.

Fundamentals of Telecommunications

This 2-day program provides an overview of the rapidly changing telecommunications technologies and the customer needs they satisfy. Beginning with an update of the telecommunications industry, this workshop defines the services provided by local exchange carriers and long distance companies, followed by the customer voice systems (key, PBX, CENTREX, ACD, CTI, voice response, etc.) and data applications (modems, multiplexers, LAN/WAN, routers, hubs, etc.) and how customers employ these systems to solve business problems. An overview of contemporary telecommunications circuits (analog, digital, dedicated, switched, T1, T3, SONET, etc.) helps participants understand customer connectivity alternatives.

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Technologies like ISDN, VoIP, DSL, cable modems, communications servers, speech recognition, frame relay, fiber optics and ATM are presented along with other emerging trends affecting large and small users. The wireless section explores evolving 2G and 3G PCS systems and features, highlighting the growing wireless data and Wireless Web solutions. Participants will gain new understanding of the telecommunications industry, its products/services and where they fit in customers’ enterprise networks.
Who Should Attend
Fundamentals of Telecommunications is designed as a basic training boot camp for those needing a solid grasp of the structure, operations and migration of the dynamic telecommunications field. Team members and managers in sales, marketing, operations, finance, R & D, legal/regulatory, customer service, IT and systems administration have all benefited.
Workshop Objectives:
Understand the fast-changing telecommunications industry of the mid-2000’s.
Clarify the differences between ILECs and CLECs.
Understand telephone company and long distance company services and architectures.
Demystify hundreds of telecom acronyms and terms.
Describe dial-up and dedicated circuit technology and applications.
Discuss analog and digital transmissions.
Differentiate among transmission media (copper, coax, satellite, microwave, fiber optics).
Explore cellular and PCS systems and services, including 2G and 3G solutions.
See how the SS7 network optimizes carrier architectures.
Understand business phone systems (key, PBX, ACD, voice response, etc.).
Understand digital transmissions (DS1/E1, DS3/E3, ISDN).
Define data communications applications and protocols.
Understand data communications hardware (modems, multiplexing, emerging technologies).
Demystify the “56K” V.90 modems and the V.90 “Internet on hold” modems.
Understand the basics of legacy and contemporary LANs - 100 Mbps and up.
Discuss LAN and WAN hardware and applications.
Explore emerging WAN solutions (frame relay, ATM, etc.).
Explore the Internet’s components and operations.
See how TCP/IP makes the Internet go.
Find out how voice goes over IP networks - LAN, WAN and the Internet.
Decide if the new server-based phone systems are right for your organization.
Understand the myriad of Internet access alternatives – xDSL, ISDN, cable modems, wireless and POTS.

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