Pass4sure Cisco 642-242 2.83
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Unified Contact Center Enterprise Implementation(UCCEI) : 642-242 Exam
Product DescriptionExam Number/Code: 642-242
Exam Name:Unified Contact Center Enterprise Implementation(UCCEI)
“Unified Contact Center Enterprise Implementation(UCCEI)”, also known as 642-242 exam, is a Cisco certification. With the complete collection of questions and answers, Pass4sure has assembled to take you through 84 Q&As to your 642-242 Exam preparation. In the 642-242 exam resources, you will cover every field and category in Others helping to ready you for your successful Cisco Certification.
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QUESTION 3
In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and
CTI ports created in the Unified IP IVR 4.0(x)?
A. CTI route points and CTI ports are created from the CRS Administration menu. The
CRS Administration will automatically create and associate the CTI route points and CTI
ports in Unified Communications Manager.
B. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco
Unified Communications Manager Administration prior to configuring the CTI route
points in the IP IVR in the CRS Administration menu.
C. CTI route points and CTI ports can either be created from the CRS Administration
menu or from the Cisco Unified Communications Manager Administration as long as the
CTI route points and CTI ports are associated to the correct IP IVR user profile.
D. CTI route points and CTI ports are created from the CRS Administration first and then
the CTI route points and CTI ports are associated to the correct user using Unified
Communications Manager Administration manually.
QUESTION 4
Exhibit:
In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed
number processing is set in the Agent Desk Settings tool of ConfigManager.
Given this setup, what are two impacts of using this setting this way if the
CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on
originally? (Choose two.)
A. The ring-no-answer calls will be put at the bottom of the queue and have to wait again
for an agent to becomeavailable .
B. The caller will be disconnected as a call cannot be hair-pinned back on itself with
Cisco Unified IP IVR.
C. The ring-no-answer calls will be “double counted” in the inbound 8001 call type.
D. The caller will hear hold music while the call is transferred back to the Cisco Unified
Communications Manager.
E. The caller will be re-directed to a different routing script.
Pass4sure Cisco 642-242
Questions and Answers : 84 Q&As Updated: October 1st , 2008 Price: $125.99 $99.99
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