Service Management – ITIL

ITIL is the most widely accepted approach to IT service management in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project.

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinguide with sound, common sense guidance.

ITIL: Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

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reduced costs;
improved IT services through the use of proven best practice processes;
improved customer satisfaction through a more professional approach to service delivery;
standards and guidance;
improved productivity;
improved use of skills and experience; and
improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.
ITIL Users
ITIL has been adopted by hundreds of organisations worldwide. These include:

Microsoft
IBM
Barclays Bank
HSBC
Guinness
Procter & Gamble
British Airways
Ministry of Defence
Hewlett Packard
For testimonials and case studies from organisations who have adopted ITIL visit OGC’s Best Practice Users: Testimonials and Case Studies in the Knowledge Centre.

Users of ITIL are supported by exam and user group organisations that can support training and adoption of the methodology. For further information please refer to the Knowledge Centre.

PassGuide Cisco Exams Questions & Training Materials

  1. Free ITIL IT Service Management – 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams (Paperback)
  2. Free Effective IT Service Management: To ITIL and Beyond!
  3. Free Itil Overview,
  4. Free The Official Introduction to the ITIL Service Lifecycle
  5. Free Foundations of IT Service Management based on ITIL (english version)
  6. Free Foundations of IT Service Management op basis van ITIL (dutch version)
  7. Free BCS Service Management Specialist Group Event
  8. Free ITSM Certification Path, Path to take after ITIL foundation
  9. Free ITIL – Foundation
  10. Free ITIL Capacity Management Publisher: I.B.M Press | 2011 | 240 Pages | PDF | 2
  11. Free ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam – The How To Pass on Your First Try Certification Study Guide (Paperback)
  12. Free Foundations of IT Service Management: based on ITIL (English version) (Paperback)

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