Posts Tagged ‘itil’

The Official Introduction to the ITIL - Service Lifecycle Image Publisher: TSO and OGC Press date: August 31st 2007 ISBN10: 0113310617 ISBN13: 978-0-1133-1061-6 Pages: 238 Key features: The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. Gives an overview of the guidance specific to each stage of the lifecycle. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application. Brief Table of Contents: =============== Introduction Core Guidance Topics The ITIL Service Management Lifecycle - Core of Practice Service Strategy - Governance and Decision-Making Service Design - Building Structural Service Integrity Service Transition - Prepairing for Change Service Operation Continual Service Improvement Complementary Guidance The ITIL Service Management Model File size: 13 MB File type: PDF (Scanned) RAR password: LooDuck http://rapidshare.com/files/86065627/ITILv3SL.rar Service Design Image Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 0113310471 ISBN13: 978-0-1133-1047-0 Pages: 334 In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Service design objectives and elements - Selecting the service design model - Cost models - Benefit/risk analysis - Implementing service design - Measurement and control Brief Table of Contents: =============== Introduction Service Management as a Practice Service Design Principles Service Design Processes Service Design Technology-related Activities Organizing for Service Design Technology Considerations Implementing Service Design Challenges, Critical Success Factors and Risks Appendix A: The Service Design Package Appendix B: Service Acceptance Criteria (Example) Appendix C: Process Documentation Templates (Example) Appendix D: Design and Planning Documents and their Contents (Example) Appendix E: Environmental Architectures and Standards Appendix F: Sample SLA and OLA Appendix G: Example Service Catalogue Appendix H: The Service Management Process Maturity Framework Appendix I: Example Contents of a Statement of Requirement (SoR) and/or Invitation to Tender (ITT) Appendix J: The Typical Contents of a Capacity Plan Appendix K: The Typical Contents of a Recovery Plan Full story

HP ITIL v2 Service Manager Frequently Asked Questions Full story

This self-study exam preparation guide for the ITIL V3 Service Capability OSA certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 ... Full story

Product Description Practical, Real-World ITIL Configuration Management–From Start to Finish The IT Infrastructure Library® (ITIL) places the “best practices” in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment’s diverse components to gain accurate and timely information for better decision-making. Full story

Editorial Reviews Product Description This self-study exam preparation guide for the ITIL V2 Foundation certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V2 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V2 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Thank You" letter? Full story

Product Description At the end of 2004, more than 600,000 people had received CompTIA's vendor-neutral A+ certification, a key credential for anyone pursuing a career as a computer technician Full story

Review If you are tired of ‘management by hair on fire,’ read this book and consider it carefully. -- Stephen Northcutt, Director of Training and Certification, The SANS Institute, May 2004 If you are tired of ‘management by hair on fire,’ read this book and consider it carefully. --Stephen Northcutt, Director of Training and Certification, The SANS Institute, May 2004 The easy mapping between the Visible Ops phases ... Full story

Review (Previous edition) .....among the best I've read 2002, and ....among the most important books published this year for IT....professionals. -- Mike Tarrani on Amazon.com (Previous edition) If you're looking for the best introductory ITIL book on the market, this is absolutely it. -- Barry T Campbell on Amazon.com (Previous edition) ..ideal for anyone involved in IT organization or reengineering, and ...should be read by all IT professionals. -- Linda ... Full story

Editorial Reviews Product Description As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the book and online course ... Full story

Review Blokdijk' books on ITIL keep getting better and better. This book covers all of the features in ITIL in detail. For those that have used ITIL before, and are new to it will not be disappointed at all by this book. -- Dedrick Miriam For the new ITIL user this book covers all of the essentials to get started. It also gives you the tools ... Full story