Posts Tagged ‘itil’

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management Using ITIL® capacity management processes, IT organizations can eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments, and consistently provide the right resources to meet the needs of the business. Now, in this comprehensive, best-practice guide, leading ITIL expert Larry Klosterboer systematically explains how to manage capacity using the ITIL framework and techniques. Full story

ITIL's most recent version, V3, represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further. Full story

Itil V3 Foundation Exam: The Study Guide #1 devil soul Ghost Rider Group:Super Moderators Posts:716 Joined:11-September 08 Posted 20 January 2010 - 04:25 PM Van Haren Publishing, "ITIL V3 Foundation Exam: The Study Guide" Van Haren Publishing | 2008-11-07 | ISBN: 9087530692 | 230 pages | PDF | 1,5 MB This new title covers all the material found in the ITIL exam Full story

The Official Introduction to the ITIL - Service Lifecycle Image Publisher: TSO and OGC Press date: August 31st 2007 ISBN10: 0113310617 ISBN13: 978-0-1133-1061-6 Pages: 238 Key features: The main body introduces the five main titles with an introduction and clearly laid out summary of objectives, practice, key elements, roles and responsibilities and service performance. Gives an overview of the guidance specific to each stage of the lifecycle. Each chapter concludes with key messages and lessons, showing how the Introduction relates to the full library with its deeper levels of practice expertise and structured application. Brief Table of Contents: =============== Introduction Core Guidance Topics The ITIL Service Management Lifecycle - Core of Practice Service Strategy - Governance and Decision-Maguide Service Design - Building Structural Service Integrity Service Transition - Prepairing for Change Service Operation Continual Service Improvement Complementary Guidance The ITIL Service Management Model File size: 13 MB File type: PDF (Scanned) RAR password: LooDuck http://rapidshare.com/files/86065627/ITILv3SL.rar Service Design Image Publisher: TSO and OGC Press date: May 30th 2007 ISBN10: 0113310471 ISBN13: 978-0-1133-1047-0 Pages: 334 In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: - Service design objectives and elements - Selecting the service design model - Cost models - Benefit/risk analysis - Implementing service design - Measurement and control Brief Table of Contents: =============== Introduction Service Management as a Practice Service Design Principles Service Design Processes Service Design Technology-related Activities Organizing for Service Design Technology Considerations Implementing Service Design Challenges, Critical Success Factors and Risks Appendix A: The Service Design Package Appendix B: Service Acceptance Criteria (Example) Appendix C: Process Documentation Templates (Example) Appendix D: Design and Planning Documents and their Contents (Example) Appendix E: Environmental Architectures and Standards Appendix F: Sample SLA and OLA Appendix G: Example Service Catalogue Appendix H: The Service Management Process Maturity Framework Appendix I: Example Contents of a Statement of Requirement (SoR) and/or Invitation to Tender (ITT) Appendix J: The Typical Contents of a Capacity Plan Appendix K: The Typical Contents of a Recovery Plan Full story

HP ITIL v2 Service Manager Frequently Asked Questions Full story

This self-study exam preparation guide for the ITIL V3 Service Capability OSA certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 ... Full story

Product Description Practical, Real-World ITIL Configuration Management Full story

Editorial Reviews Product Description This self-study exam preparation guide for the ITIL V2 Foundation certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V2 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V2 concepts and prepare you for exam success on the first attempt are provided. Can you imagine valuing a book so much that you send the author a "Thank You" letter? Full story

Product Description At the end of 2004, more than 600,000 people had received CompTIA's vendor-neutral A+ certification, a key credential for anyone pursuing a career as a computer technician Full story

Review If you are tired of Full story