testking cisco Optical 642-311

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Optical 642-311 Simulation
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Product 642-311 Description

Exam Number:642-311
Exam Name:Cisco Certification - Optical Cisco Optical SONET Exam (SONET)
Market Price:$119.99
Member Price:$89.99
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QUESTION 62:
What formula do you use to calculate the number of agents in a Call Center?
A. Erlang C
B. VG ports + IVR ports

C. AHT * BHCA
D. Erlang B

QUESTION 63:
What is the maximum number of CTI ports supported by a Cisco Unified Contact Center
Express 5.0 Standard deployment?
A. 300
B. varies based on the number of expansion servers
C. varies based on the number of configured applications
D. 150
E. 200
testking cisco Optical 642-311
Questions and Answers : 59 Q&As Updated: October 30th , 2008 Price: $119.99 $89.99
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