Testking Crm 3.0 Mb2-421 Exam
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CRM 3.0 Installation & Configuration : mb2-421 ExamMicrosoft: MB2-421 Exam
Questions & Answers MB2-421 – Questions & Answers
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I recently sat the Microsoft CRM exams for Installation, Applications and Customization (MB2-421, MB2-422 and MB2-423) and found the exam questions from Testking very useful.
Microsoft MB2-421 Exam
Exam MB2-421: Microsoft Dynamics CRM 3.0 Installation and Configuration
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Installation and Configuration should take this exam.
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Installation and Configuration for Microsoft Dynamics CRM
Exam Topics Include:
• Components of a Microsoft Dynamics CRM Deployment
• Planning a Microsoft Dynamics CRM Deployment
• Work with Custom Entities
• Installing Microsoft Dynamics CRM
• Configuring Microsoft Dynamics CRM
• Maintaining Microsoft Dynamics CRM
On Thursday, Jon takes his Laptop client online. No other modifications are made to the data. What
data is stored in the account record for Contoso Inc on Friday?
A. Phone number: 555-0134. Fax number: 555-0100. Web Site: http://www.contoso-inc.com
B. Phone number: 555-0134. Fax number: 555-0199. Web Site: http://www.contoso-inc.com
C. Phone number: 555-0176. Fax number: 555-0199. Web Site: http://www.contoso-inc.com
D. Phone number: 555-0176. Fax number: 555-0199. Web Site: http://contoso
Answer: C
Question No: 2 You are the IT administrator for your organization and you are planning the installation of
Microsoft CRM 3.0. The server you will use for Reporting Services is called REPORTS, and you will specify
this name when you install Microsoft CRM 3.0. The project sponsor has asked for a number of customized
reports to be developed, and has also asked you to ensure that all report data is kept confidential when
transferred over the network. What needs to be in place on server REPORTS before you can successfully
install CRM while fulfilling the security requirements? Each answer provides part of the solution. Choose the
2 that apply. A. There must be an SSL certificate installed.
B. IIS must be installed on the server.
C. .NET Framework 1.0 must be installed.
D. CryptoAPI tools must be installed.
Answer: A, B
Question No: 3 The Small Business Edition of Microsoft CRM 3.0 has some extra features not included in the
Professional Edition. Which of the following features does the Small Business Edition include? Choose the 2
that apply.
A. Announcements automatically synchronized onto http://companyweb.
B. Small Business Server Console Integration
C. Fax Server Integration
D. POP3 Connector Manager Integration
Answer: B, C
Question No: 4 You have developed a custom entity called Resellers, which holds information about resellers
who work with Trey Research. In addition, you have created four custom reports which include reseller
information. Your manager asks you to include a new field on the custom entity, and also to include this field
on two of the custom reports. What actions do you need to take? Choose the best answer.
A. Amend the custom entity, amend the filtered view, and amend the custom report.
B. Amend the custom entity, publish the custom entity, and amend the custom report.
C. Amend the custom entity, and amend the custom report.
D. Amend the custom entity, publish the custom entity, amend the filtered view, and amend the custom report.
Answer: C
Question No: 5 You are a developer specializing in writing reports using SQL 2000 Reporting Services. Your
manager has asked you to develop some new reports required by senior management. What software do you
need on your computer in order to develop the reports?
A. Report Manager and Report Designer.
B. Report Manager.
C. Visual Studio .NET 2003 and Report Designer.
D. Report Designer.
Answer: C
Question No: 6 Microsoft CRM provides the ability to generate e-mail activities and route them to a
common area so that any one of a set of users can access the activities. What is the name given to this object?
A. Business Unit
B. Queue
C. Site
D. Team
Answer: B
Question No: 7 You are planning the deployment of Microsoft CRM 3.0 for Fabrikam Inc. Fabrikam supports
charity fundraising initiatives by deploying configured servers and laptop computers to charities, so that they
can conduct telephone campaigns and employ mail merge functionality for direct mail campaigns. Fabrikam
customers have shifts of telesales operators using the same computers. You need to select the most appropriate
Microsoft CRM client for Fabrikam. What should you do?
A. Deploy the Microsoft CRM laptop client for Outlook for all telesales staff.
B. Deploy the Microsoft CRM desktop client for Outlook for all telesales staff.
C. Deploy the Microsoft CRM laptop client for Outlook on a Terminal Services server, and instruct all
telesales staff to connect to the Terminal Services server.
D. Instruct all telesales staff to use the web browser client.
Answer: B
Question No: 8 As part of the Microsoft CRM 3.0 installation process, the Environmental Diagnostic
Wizard conducts various checks to ensure a smooth installation. Which of the following are checked?
Choose the 3 that apply.
A. Active Directory Domain Model
B. Available disk space on the Microsoft CRM server
C. Whether the SQL Server Agent is running on the SQL Server
D. Whether the DNS Server is accessible
Answer: B, C, D
Question No: 9 You are about to install Microsoft CRM 3.0 on Small Business Server 2003 machine.
Which of the following services must be started on this machine before installation can proceed? Choose
the 2 that apply.
A. Microsoft Exchange Information Store
B. Indexing Service
B. Indexing Service
C. SQLSERVERAGENT
D. Windows Installer
Answer: B, C
Question No: 10 Your organization’s sales team uses Microsoft CRM to send e-mails containing sales
literature to prospects that are identified by the Telemarketing division. Which of these out-bound e-mails
sent by the sales team via Microsoft CRM are processed by the Microsoft CRM 3.0 Exchange E-mail
Router?
A. Emails sent via the Microsoft CRM clients for Outlook.
B. Emails sent via the Microsoft CRM web client.
C. Emails sent via Outlook Web Access.
D. No out-bound email messages sent via Microsoft CRM are processed.
Answer: D
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